Privacy Policy

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Introduction

Here at Bennu we are take peoples privacy and the way we handle data very seriously. We adhere to the data protection act 1998 and the General Data Protection Regulation 2016/679 (GDPR)

This means that we are responsible for and the control of processing of personal information you provide us when ordering or contacting us.

We understand that customers care about the use and storage of their personal details and information and we value our customers trust in dealing with it in a careful and sensible manor.  We have created this policy to show our commitment to the privacy of our customers.

When personal information is collected:

    (a) phone or email to ask for customer service

    (b) purchase or delivery of any products we sell

    (c) raise a complaint or dispute with us

    (d) participate in competitions or promotions

    (e)post material to our website/ social media pages

The personal information collected in the above manor may include the following

    (a) full name

    (b) postal address

    (c) email address

    (d) telephone number

    (e) image data

    (f) dispute resolution information

    (e) behaviour data (such as cookies) 

How long do we keep your information?

    (a)For the purpose of marketing and market research we retain  certain information with your consent for 3 years.

    (b) For compliance with legal obligations certain information such as invoices, will be retained for 7 year to adhere to tax regulations. 

How we use your information:

1.(a) for orders and invoicing

    (b)for payments

    (c) for shipping deliveries

    (d) customer service communication

2.With your consent:

    (a)marketing- (special offer, new products and other information we may think will interest you. You can opt out at any time, see your rights below) 

   (b)cookie- (by consenting to the use of cookies on our website, gives use crucial information about user interactions that help use deliver the best customer experience and improve the performance of the website. You can opt out at any time, see your rights below))

All information we have is stored and handled in a secure and sensible manor. No data will be passed or sold on to any third parties.

Your Rights:

Have access to information we hold about you

At any point you contact us and request details on the information we hold about you, we will respond within 30 days.

Have the right to update and correct information we hold

If data we have about you is incorrect, incomplete or out of date we will ensure it is updated.

Have the right to ask us to stop direct marketing you

You have the right to request that we stop contacting you with direct marketing. Please not the you cannot opt out of receiving communications relating to your orders.

The right to have your information erased

If you feel that we should no longer be using your data, you can request the deletion of the data we hold. When we receive your request, we can confirm if the data has been deleted or tell you the reason why it cannot be deleted.

 The right to reject and delete cookies 

Should you wish to reject or block the use of cookies, you can do so at any time, usually by clicking ‘Help’ on your browser. Cookies are specific to individual browsers so if you use more than one browser, you will need to delete cookies on each browser. Please be aware though that by rejecting cookies you may not receive the optimum website experience. 

The right to complain

You can make a complaint by contacting us via  info@p1shop.co.uk  

Contact Details

If you have and questions or queries about this policy and need further information, please use the details below.

P1 Plastering Superstore

 info@p1shop.co.uk  

We may change this policy from time to time to keep it the most accurate. You should check this policy occasionally to be aware for the most recent version.